Returns policy
This policy explains the standard approach for returns and refunds for automotive parts purchased from Parts24.
Products may be eligible for return when they are unused, complete, and in their original condition and packaging. Electrical parts, fitted parts, special-order items, or items damaged after delivery may not be eligible unless required by law.
Customers should contact Parts24 before sending any item back so the order, part number, and reason for return can be reviewed. This helps avoid delays and ensures the correct return instructions are provided.
Approved refunds are processed after the returned product is inspected. Refunds normally cover the eligible product value and are returned through the original payment method when payment integration is available.
If a product arrives damaged or does not match the order, customers should contact Parts24 as soon as possible with order details and supporting photos where available.
Return shipping responsibility depends on the reason for return. If Parts24 supplied an incorrect or faulty item, the support team will advise the appropriate resolution.